Privacy policy
BE Telecoms is a trading name of Brodie Enterprise Ltd. This policy explains how we use personal information when you enquire about, buy or use our broadband, home phone and mobile services.
Information we collect
We may collect your name, contact details, service or installation address, order details, support messages, connection and usage information, billing references and communications preferences. For mobile services, this may also include your mobile number, PAC or switching details, SIM identifiers, roaming information and records needed to operate your service. Card details are processed by our payment provider and are not stored directly by us.
How we use it
- To check service availability, process, deliver and install your order.
- To activate, operate and support your broadband, phone or mobile service.
- To transfer your mobile number when you ask us to do so.
- To manage billing, roaming charges, network security and fraud prevention.
- To meet legal obligations and communicate important account or service updates.
Our lawful reasons
We normally use your information because it is necessary to provide the service you ordered, because we have a legal obligation, or because we have a legitimate business interest such as preventing fraud and improving support. Where consent is required, you may withdraw it at any time.
Who we share it with
We share only what is needed with our network, number-transfer, equipment, delivery, installation, customer-support and payment partners, as well as professional or regulatory bodies where required. Some roaming services may involve overseas network operators. We require appropriate safeguards where information is transferred outside the UK.
How long we keep it
We keep information only for as long as needed for the service, our legal and accounting duties, dispute handling and fraud prevention. Retention periods vary according to the type of record and the reason we hold it.
Your rights
Depending on the circumstances, you may ask to access, correct, erase or restrict the use of your information, object to certain processing, or request a portable copy. You can also complain to the UK Information Commissioner’s Office.
Contact us
For privacy questions or requests, email support@services-be.co.uk or call 01702 599149.